Discover MyTrip UK: Budget Travel Booking with a Word of Caution

✈️ What is MyTrip UK?

MyTrip UK (uk.mytrip.com) is an online travel agency offering flights, hotels, and holiday packages. Backed by the Etraveli Group—also owner of GoToGate—it has attracted nearly 14 million users worldwide, selling millions of trips annually .

✅ Pros

• Competitive pricing: MyTrip often features fares lower than those available directly from airlines.

• Variety: Compare over 650 airlines and hundreds of hotel options.

• Convenience: One-stop booking for flights and accommodations.

⚠️ Common Concerns Raised by Travellers

Hidden Fees & Bait‑and‑Switch Pricing

Many users report seeing low prices upfront, only to encounter sudden increases or uncovered extras—especially seat assignments or baggage.
One Sitejabber review warned:

“They show a google price… at the last page… price would change triple.” 

Another said:

“Not the best… price went up at the end… no cancel button.” 

Refund Delays & Poor Customer Service

A major issue is slow or missing refunds, even after airlines have already processed them:

• One Trustpilot user waited over a year for a refund of £174.83 not passed from Wizz Air .

• Reddit stories describe similar patterns:

  “MyTrip kept saying they were not officially informed… still no action” 
  “They refused to refund my money… almost $600 extra for different flight.”

Long hold times, unresponsive agents, and agents closing chats prematurely are commonly mentioned. 

🔍 Real Customer Feedback

“This is a complete scam… no refund in six months.” |
“Worst booking experience ever… they cancel reservations and charge cancellation fees.”  |

👀 When MyTrip Might Work for You

• If your dates are fixed and you don’t anticipate changes or complications.

• For last-minute deals where airlines’ own prices are high (but be ready to quickly verify your booking via airline's site).

• Only if you use credit cards—so you can dispute charges if needed.

• Check airline PNR and e-ticket to confirm the booking is valid.

📝 Tips to Avoid Trouble

• Always verify seat, baggage costs, and hidden fees before finalizing.

• After booking, immediately enter your PNR/e-ticket number on the airline’s website to confirm the reservation.

• Be prepared for long delays if refunds are needed—document all communication.

• Consider using chargebacks or Dispute through your card issuer if MyTrip stalls on refunds.

• For full flexibility and protection, booking directly with airlines or ATOL‑protected agents is safer.

🧭 Final Takeaway

MyTrip UK can offer tempting low prices on flights and packages—but these deals often come with risks: hidden fees, refund delays, and frustrating customer service. Unless you:

1. Have a non-changeable itinerary

2. Are comfortable handling disputes

3. Can verify your booking right away

…it’s generally safer to book directly with airlines or reputable, protected travel agencies.